Shipping Policy
Shipping Policy
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day. Once your order has been shipped, you’ll receive a confirmation email with a tracking number and estimated delivery date.
Shipping Coverage
- Domestic Shipping (Bangladesh): 2–5 business days
- International Shipping: 7–15 business days
Shipping Costs
Shipping costs are calculated at checkout based on destination, weight, and product dimensions. Taxes, duties, and import fees (if applicable) are not included in the product price and must be paid by the customer upon delivery.
Order Tracking
Once your order is shipped, you will receive a tracking link via email to monitor your shipment in real time. If your tracking number doesn’t update within a few days, please contact our support team for assistance.
Packaging & Handling
All products are securely packed using high-grade protective materials to ensure safe delivery. Fragile components such as batteries, remotes, and wings (for E-Foils) are carefully insulated and sealed before shipment.
Customs & Import Duties
International orders may be subject to customs fees or import duties upon arrival. These charges are determined by your local customs authority and are the responsibility of the customer. We recommend checking your country’s import policies before placing an order.
Shipping Restrictions
Due to international regulations, batteries and large-capacity lithium-ion components may require special handling or separate shipping. Our team will notify you if your order requires special arrangements.
Lost or Damaged Packages
If your order arrives damaged or fails to arrive within the estimated timeframe, please contact us immediately at support@[yourbrand].com. We’ll work with our shipping partners to investigate and resolve the issue promptly.